Refund & Cancellation
Vision.X provides custom, made-to-order services. This policy explains how cancellations and refunds work so there are no surprises.
Nature of our services
Our work — websites, content, growth and automation — is bespoke and produced specifically for each client. Because work begins on a custom basis after a proposal is accepted, fees are linked to the work actually carried out.
Cancelling a project
- Before work begins — if you cancel before we start, any advance is refundable, less any third-party costs already incurred on your behalf (e.g. domains, licences, paid tools).
- After work begins — you may cancel at any time. Fees for work completed up to the cancellation date, plus non-recoverable third-party costs, are payable; any remaining balance from an advance is refunded.
What is non-refundable
- Work already completed and delivered or approved.
- Third-party costs paid on your behalf (domains, hosting, stock, licences, ad spend).
- Discounted or fixed-scope packages once the work has commenced, except as required by law.
How to request a refund
Email admin@visionx-ai.com with your project name and reason. We review every request fairly and respond within 5 business days. Approved refunds are returned to the original bank account, typically within 7–10 business days.
Questions
This policy is part of our Terms of Service and is governed by the laws of India (Jalandhar, Punjab). Reach us anytime at admin@visionx-ai.com · +91 98151 58877.